5-Year Warranty
We take care of our customers and offer a 5-year warranty on all Tied-In Equipment. If your gear becomes defective or springs a leak during the first 5 years of ownership, simply give us a shout and we’ll repair or replace it at no charge. You have our word.
Our goal is for your gear to have a full fireline career of kicking ash and taking names. So please, help us end disposable tools and take care of your gear as noted in the Product Care section below. If something is wrong with your Tied-In Equipment or you have user feedback or suggestions, shoot us an email… Experience Driven Design™ is our motto.
Bottom line: If you choose our gear, we’ll take care of you.
Tied-In Equipment is made to withstand years of fireline work. But we haven’t yet cracked the laws of physics. So here are a few things that will help extend product lifespan:
Keep the packs full of water during storage and transit. This will help the material retain its shape and will limit the stress of hard folds and creases.
Keep the packs clean of fuel and other chemical corrosives. If the packs come into contact with saw fuel or burn mix, etc., no big deal, but rinse off with soap and water to avoid unnecessary harm.
Keep sharp edges clear of the packs. The pack fabric is easily repairable with Aquaseal or industrial adhesive and patches, but take care when loading tools and packs together. Ensure that vehicle mounted setups, where sustained vibration and rubbing is certain, don’t expose the packs to jagged edges, etc.
Need to make a repair? Give us a call and we’ll walk you through it.
Attach the pack to your Old School Trombone:
Grab a crescent wrench or a pair of pliers/channel locks and unscrew the trombone’s only brass fitting that is connected to the hose. There’s a ball bearing in the end of the trombone, don’t pocket that for your sling shot, it needs to stay put in the trombone. By hand, carefully align threads and screw on the trombone to the shut-off valve on your Tied-In Equipment. Tighten vigorously with your wrench and bear paws. When the connection is getting seriously tight, rotate the final ½ or ¼ turn so that the shut-off key is pointed forward and out of the way of the palm of your hand while spraying.
The shut-off valve:
Should be closed during transport and storage (even in between sprays)—those trombones leak like a sieve. Tied-In is working on a modernized water delivery system… Stay tuned.
Anchoring the pack to your line gear:
A full pack is meant to be loaded like you would put on a backpack: arms crossed in front of you holding the two cinch handles, then swing it up, over and around landing the reservoir on the brain of your fire pack. You’ll then have a left and right talon hook to secure to daisy chain loops on your fire pack’s hip belt. Hook those babies in as you screech like a red tail hawk, and pull the cinch handles tight. Grab your trombone and you’re off.
Filling the pack:
The packs are designed to be refilled by a buddy while anchored to your line gear. Hold up the handle near the fill cap while filling. No buddy? It’s ok, we don’t have many friends either.
The fill cap:
Align threads carefully and tighten that thing with some bear paws. See that heavy gauge stainless steel ring in there? You can really crank it down. If the cap leaks, it’s either cross threaded or not tight enough.
First of all, we’re STOKED to have you as a customer. There’s a heap of outdated wildland backpack pump equipment floating around out there, and it’s Tied-In’s mission to break that mold with Experience Driven Design™, tough products and killer service.
We are a wildland firefighter run business, new in 2022.
While veterans to the fireline, we’re still getting established in the business world and we need your help with that in a few ways:
If something doesn’t exceed expectations or if there is a problem with your gear, give us the chance to make it right. We’ll take care of you, and we’ll take your feedback to heart.
If your Tied-In Equipment is performing well, tell it to the world with a review on Google (really, the whole world is on there, it’s crazy). Post a review to our profile here, and share some details about where you work, how you’ve used our gear, what you like about it and what needs to change.
Anchor, flank and TTFI! You know what we’re talkin about (Pick it up direct, light and swat, hot spot cold trail, whatever—just pull cord and Tie In already!!!)
